Policie & Procedures

🎅 True Santa Zoom Visit: Parent Prep & Policy Guide

We’re so excited your family is joining us for a magical visit with the True Santa! To make the most of this experience, please read through the information below and complete the questionnaire at the end.

💡 What to Expect

• Santa is available: Mondays, Wednesdays, Fridays, and Sundays (Contiguous U.S. time zones only).
  
  
• Each session runs approximately 25 minutes and will end promptly at your scheduled time—even if you arrive late.
  
  
• Parents must be present and visible for the entire visit.
  
  
• Santa will provide gentle time warnings starting about 10 minutes before the end so children can ask final questions and say goodbye.
  
  
• All visits are recorded for quality and safety (see below).
  
  

📖 What Happens During a Storytime?

• Santa will read a seasonal story selected to fit your child(ren)’s age and attention span.
  
  
• Children will have time to share their Christmas lists and talk with Santa.
  
  
• Santa loves a little “Show and Tell” and interactive games like “Rudolph Says…” for little ones who need to move.
  
  
• If time allows, kids can share favorite toys, drawings, or special items.
  
  
• Santa will give time reminders to help kids wind down before the session ends.
  
  

🎯 Behavior Expectations

Santa is joyful, patient, and kind—and he loves visiting with children of all personalities! To help everyone have a smooth and magical experience, please review these expectations with your child(ren):

• Use kind words and take turns talking (especially in group visits).
  
  
• Do your best to stay seated and focused (wiggles are okay—Santa understands!).
  
  
• No yelling, screaming, or intentionally disruptive behavior. Santa may pause or end the visit early if necessary.
  
  
• Try not to talk over Santa so everyone can enjoy the story.
  
  
• Most of all—have fun, be yourself, and know that Santa is proud of you!
  
  

💡 If your child needs accommodations or support, just let us know in the questionnaire!

🎥 Recording Policy

• All sessions are recorded for quality assurance, safety, and training.
  
  
• This is non-negotiable and required for participation.
  
  
• You may request a copy of your visit for a $25 processing fee, which includes a release for personal sharing.
  
  

👨‍👩‍👧‍👦 Parent Responsibilities

• A parent or guardian must be visible on screen for the entire session.
  
  
• Zoom calls will be ended immediately if no adult is present.
  
  
• Help prepare your child by:
  
  
• Reviewing behavior expectations.
  
  
• Ensuring they are seated comfortably in a quiet, well-lit space.
  
  
• Having their Christmas list or favorite things ready to share.
  
  

🔔 Before You Book

Please consider the following to ensure a joyful experience:

• Can your child stay engaged on Zoom for ~25 minutes?
  
  
• Will they need shorter stories or additional prompting?
  
  
• Does your child have sensory sensitivities, learning differences, or communication preferences?
  
  

❗ Important Policies

• 1 reschedule allowed per family with at least 3 days’ notice.
  
  
• No Call / No Show = No Refund
  
  
• No refunds for any reason. If technical issues occur on Santa’s end, we’ll gladly reschedule.
  
  
• Cancellations require at least 2 weeks’ notice.
  
  
• All bookings are final.
  
  

🎄 Help Prep Your Kids for Santa on Zoom

• Let them know Santa is here to listen, share stories, and encourage kindness.
  
  
• Prepare a quiet, festive space (holiday jammies welcome!).
  
  
• Help them gather any questions, drawings, or items they want to share.
  
  
• Remind them Santa will give a final countdown so they know when it’s almost time to say goodbye.