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🎅 True Santa Zoom Visit: Parent Prep & Policy Guide

We’re so excited your family is joining us for a magical visit with the True Santa! To make the most of this experience, please read through the information below and complete the questionnaire at the end.

💡 What to Expect

  • Santa is available: Mondays, Wednesdays, Fridays, and Sundays (Contiguous U.S. time zones only).

  • Each session runs approximately 25 minutes and will end promptly at your scheduled time—even if you arrive late.

  • Parents must be present and visible for the entire visit.

  • Santa will provide gentle time warnings starting about 10 minutes before the end so children can ask final questions and say goodbye.

  • All visits are recorded for quality and safety (see below).

📖 What Happens During a Storytime?

  • Santa will read a seasonal story selected to fit your child(ren)’s age and attention span.

  • Children will have time to share their Christmas lists and talk with Santa.

  • Santa loves a little “Show and Tell” and interactive games like “Rudolph Says…” for little ones who need to move.

  • If time allows, kids can share favorite toys, drawings, or special items.

  • Santa will give time reminders to help kids wind down before the session ends.

🎯 Behavior Expectations

Santa is joyful, patient, and kind—and he loves visiting with children of all personalities! To help everyone have a smooth and magical experience, please review these expectations with your child(ren):

  • Use kind words and take turns talking (especially in group visits).

  • Do your best to stay seated and focused (wiggles are okay—Santa understands!).

  • No yelling, screaming, or intentionally disruptive behavior. Santa may pause or end the visit early if necessary.

  • Try not to talk over Santa so everyone can enjoy the story.

  • Most of all—have fun, be yourself, and know that Santa is proud of you!

💡 If your child needs accommodations or support, just let us know in the questionnaire!

🎥 Recording Policy

  • All sessions are recorded for quality assurance, safety, and training.

  • This is non-negotiable and required for participation.

  • You may request a copy of your visit for a $25 processing fee, which includes a release for personal sharing.

👨‍👩‍👧‍👦 Parent Responsibilities

  • A parent or guardian must be visible on screen for the entire session.

  • Zoom calls will be ended immediately if no adult is present.

  • Help prepare your child by:

  • Reviewing behavior expectations.

  • Ensuring they are seated comfortably in a quiet, well-lit space.

  • Having their Christmas list or favorite things ready to share.

🔔 Before You Book

Please consider the following to ensure a joyful experience:

  • Can your child stay engaged on Zoom for ~25 minutes?

  • Will they need shorter stories or additional prompting?

  • Does your child have sensory sensitivities, learning differences, or communication preferences?

❗ Important Policies

  • 1 reschedule allowed per family with at least 3 days’ notice.

  • No Call / No Show = No Refund

  • No refunds for any reason. If technical issues occur on Santa’s end, we’ll gladly reschedule.

  • Cancellations require at least 2 weeks’ notice.

  • All bookings are final.

🎄 Help Prep Your Kids for Santa on Zoom

  • Let them know Santa is here to listen, share stories, and encourage kindness.

  • Prepare a quiet, festive space (holiday jammies welcome!).

  • Help them gather any questions, drawings, or items they want to share.

  • Remind them Santa will give a final countdown so they know when it’s almost time to say goodbye.
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